Live Chat Agent Chat Support in Salesforce

1). Download the following PDF Book and do the steps descripes in Tutorial 5

     http://www.salesforce.com/us/developer/docs/workbook_service_cloud/workbook_service_cloud.pdf

2)At the time you got two set of codings in two steps (This codes are used after finising your chat configuration)

3) After complete the process create a  webpage with 2 buttons using the above copied code.
   (create the online chat button at the place of Online chat code here)
   (create the offline chat button at the place of Offline chat code here)

4)Then Click the online Chat button the request is send to salesforce page

5) Accept the request in your salesforce page

6) Now you can chat from any webpage to salesforce chatter

Get the image or documents from Salesforce Document Object

1. Upload one image or file in Document object

2. Go to Document Object

3. Select your folder which you add your file

4. Click the viwe button near to your file name

5. Select the URL displed

6. Use this link for display the image

ex:

<img src="https://force.com/servlet/servlet.FileDownload?file=12331441431212"/>

OrgWideEmailAddress Used to Send the Email Using our own Mail ID

//Set Own Email address as From address as well as Reply to Email

  1) Go to Administration setup -> Email Administration ->Org Wide Email Address
 
  2) Add New Email Address with Name in Org Wide Email Address
 
  ex
 
  Display Name :Raja
  Email :xxx@gmail.com
 
  3)Then go to Send Email Code Part
 
  Sample Code
   
  OrgWideEmailAddress[] owea = [select Id from OrgWideEmailAddress where Address = 'xxx@gmail.com'];
 
                         
                            Messaging.SingleEmailMessage mail = new Messaging.SingleEmailMessage();
                            String[] toAddresses = new String[]{emailLead.Email};
                           
                            mail.setOrgWideEmailAddressId(owea.get(0).Id);
                            mail.setToAddresses( toAddresses );
                            mail.setSubject('Welcome to xxx!');                      
                           
                            StaticResource[] leadEmailNormalTemp = [SELECT Id, Body FROM StaticResource WHERE Name = 'LeadEmailTemplate'];
                            StaticResource[] leadEmailMobileTemp = [SELECT Id, Body FROM StaticResource WHERE Name = 'LeadMobileEmailTemplate'];
                          
                            mail.setHtmlBody((leadEmailMobileTemp[0].Body).toString());
                            newMail.add(mail);

Simple Example for Apex Class and Test Class

/*----------- Apex Class---------- */

public class arithmaticCalculationClass{

    Integer answer;
   
    public void add(Integer a, Integer b){
   
        answer = a+b;
    }
   
    public void subtract(Integer a, Integer b){
   
        answer = a-b;
    }
   
    public void multiply(Integer a, Integer b){
   
        answer = a*b;
}
   
    public void division(Integer a, Integer b){
   
        answer = a/b;
    }
   
}


/*-------------Test Class --------------*/

@isTest

public class arithmeticCalculationTestClass{  
   
    static testMethod void testMyClass(){
   
        Integer x=20;
        Integer y=30;          
        arithmaticCalculationClass ins = new arithmaticCalculationClass();
        ins.add(x,y);
        ins.subtract(x,y);
        ins.multiply(x,y);
        ins.division(x,y);    
    }
}

SALESFORCE GUIDE URL's

Details	Uniform Resource Locator
Salesforce Change Set Setup	http://www.luneos.com/blog/salesforce-change-sets/
Create New Sandbox	http://www.salesforce.com/us/developer/docs/apexcode/Content/apex_intro_get_dev_account.htm
Wrapper Class Example	http://wiki.developerforce.com/page/Wrapper_Class
Sorting Table in Page	http://wiki.developerforce.com/page/Sorting_Tables
Wealth Engine For Salesforce	https://ap1.salesforce.com/packaging/installPackage.apexp?p0=04t50000000LkXe
Wealth Engine Demo	http://appexchange.salesforce.com/listingDetail?listingId=a0N30000003JcirEAC
Check Spelling Button in  Salesforce	http://ap1.salesforce.com/help/doc/en/customize_ui_settings.htm
Upload Picture in Contact  Record	http://www.youtube.com/watch?v=6bzm2O5FVGM
Code Samples	http://wiki.developerforce.com/page/Code_Samples#Writing_a_JAVA_program_to_connect_to_Salesforce.com
Java to salesforce Integration	http://www.forcetree.com/2011/12/java-to-salesforcecom-integration-using.html
Add Print Preview Button in Standart Page	http://wiki.developerforce.com/page/Visualforce_Extended_Print_Preview
Salesforce for outlook	https://salesforce.adobeconnect.com/_a13852757/outlookintro
Salesforce Training	https://ap1.salesforce.com/help/doc/user_ed.jsp?loc=training&instance=AP1&release=180.9.2
Salesforce videos	http://www.salesforce.com/services-training/training_certification/online/
Explanation For Salesforce Field Data types	http://salesforce-tutorials.blogspot.in/
Object, Validation Rule, Trigger,Work Flow, Email Template,Tab,Test Cases Tutorial	http://shivasoft.in/blog/salesforce/step-by-step-salesforce-tutorial-%E2%80%93-creating-fields-%E2%80%93-2-of-n/
Displaying a PDF attachment on a record	http://salesforcetutorials.wordpress.com/2012/01/22/displaying-a-pdf-attachment-on-a-record/
Salesforce Technical help blog	http://forcesecrets.blogspot.in/search?updated-min=2012-01-01T00:00:00-08:00&updated-max= 2013-01-01T00:00:00-08:00&max-results=3
Email handler in Salesforce	http://wiki.developerforce.com/page/An_Introduction_To_Email_Services_on_Force.com
Advanced Formula Examples	http://ap1.salesforce.com/help/doc/en/useful_advanced_formulas.htm
Salesforce Customer Support Full Tutorial	https://help.salesforce.com/apex/HTViewHelpDoc?id=overview.htm&language=en_US
Salesforce Facebook	http://www.facebook.com/salesforce
Salesfoce Experts Blog	http://forcebydesign.com/2009/07/useful-salesforcecom-short-hand-and-keyboard-shortcuts/
Gmail to Salesforce	http://www.salesforce.com/smallbusinesscenter/faq/email.jsp
Salesforce for outlook video	http://www.salesforce.com/smallbusinesscenter/faq/email.jsp
Starting a career as  ForceDotCom Developer	http://force.siddheshkabe.co.in/2012/01/starting-career-as-forcedotcom.html
Salesforce Useful blog	http://force.siddheshkabe.co.in/
Solution for ActionSupport on  Lookups  for a Visualforce Page	http://force.siddheshkabe.co.in/2012/06/solution-for-actionsupport-on-lookups.html
Easiest AJAX Pagination on Visualforce	http://force.siddheshkabe.co.in/2010/08/easiest-ajax-pagination-on-visualforce.html
Displaying Aggregate result on Visualforce using SOQL	http://force.siddheshkabe.co.in/2010/11/displaying-aggregate-result-on.html
Generating Barcode image on Visualforce and Formula Field: Salesforce Code Tip	http://force.siddheshkabe.co.in/2010/12/generating-barcode-image-on-visualforce.html
Salesforce for Outlook Tips and Tricks	http://starrforce.com/2011/05/secrets-of-salesforce-com-outlook- integration/?_hse=krajaduraimca@gmail.com&_hsmi=LN2447062&_hsh= cc8ea6ef41cff273143cda741d8a1b60&utm_campaign=LeadNurturing_2012+Optimization%2B+Campaign_Email1
How to Benefit from Salesforce Criteria Based Sharing Rules	http://starrforce.com/2011/03/how-to-benefit-from-salesforce-criteria-based-sharing- rules/?_hse=krajaduraimca@gmail.com&_hsmi=LN2447062&_hsh=cc8ea6ef41cff273143cda741d8a1b60&utm_campaign=LeadNurturing_ 2012+Optimization%2B+Campaign_Email1
Simplify the Creation of Visualforce Email Templates	http://starrforce.com/2011/05/simplify-the-creation-of-visualforce-email-templates/ ?_hse=krajaduraimca@gmail.com&_hsmi=LN2447062&_hsh=cc8 ea6ef41cff273143cda741d8a1b60&utm_campaign=LeadNurturing_2012+Optimization%2B+Campaign_Email1
General Info About Programming	http://www.dummies.com/how-to/content/the-technical-details-of-writing-a-program.html

JavaScript and HTML

You can think of JavaScript as an extension to HTML; an add-on, if you will.

Here's how it works. HTML tags create objects; JavaScript lets you manipulate those objects. For example, you use the HTML <BODY> and </BODY> tags to create a Web page, or document. As shown in Table 1, after that document is created, you can interact with it by using JavaScript. For example, you can use a special JavaScript construct called the onLoad event handler to trigger an action — play a little welcoming tune, perhaps — when the document is loaded onto a Web browser. Examples of other HTML objects that you interact with using JavaScript include windows, text fields, images, and embedded Java applets.

Table 1: Creating and Working with Objects

Object	HTML Tag	JavaScript
Web page	<BODY> . . . </BODY>	document
Image	<IMG NAME="myImage">	document.myImage
HTML form	<FORM name="myForm"> . . . </FORM>	document.myForm
Button	<INPUT TYPE="button" NAME="myButton">	document.myForm.myButton

To add JavaScript to a Web page, all you have to do is embed JavaScript code in an HTML file. Below the line in which you embed the JavaScript code, you can reference, or call, that JavaScript code in response to an event handler or an HTML link.

You have two choices when it comes to embedding JavaScript code in an HTML file:

·         You can use the <SCRIPT> and </SCRIPT> tags to include JavaScript code directly into an HTML file.

In the example below, a JavaScript function called processOrder() is defined at the top of the HTML file. Further down in the HTML file, the JavaScript function is associated with an event handler — specifically, the processOrder button's onClick event handler. (In other words, the JavaScript code contained in the processOrder() function runs when a user clicks the processOrder button.)

<HTML>
<HEAD>
<SCRIPT LANGUAGE="JavaScript">
// JavaScript statements go here
function processOrder() {
// More JavaScript statements go here
}
</SCRIPT>
</HEAD>
<BODY>
<FORM NAME="myForm">
<INPUT TYPE="button" NAME="processOrder" VALUE="Click to process your order" onClick="processOrder();">
...
</HTML>

·         You can use the <SCRIPT> and </SCRIPT> tags to include a separate, external JavaScript file (a file containing only JavaScript statements and bearing a .js extension) into an HTML file.

In the example below, the JavaScript processOrder() function is defined in the myJSfile.js file. The function is triggered, or called, when the user clicks the Click Here to Process Your Order link.

<HTML>
<HEAD>
<SCRIPT LANGUAGE="JavaScript" SRC="myJSfile.js">
</SCRIPT>
</HEAD>
<BODY>
<A HREF="javascript:processOrder();">Click here to process your order.</A>
...
</BODY>
</HTML>

Because Web pages aren't made of HTML alone, JavaScript provides access to more than just HTML objects. JavaScript also provides access to browser- and platform-specific objects. Browser plug-ins (such as RealPlayer and Adobe Acrobat), the name and version of a particular viewer's browser, and the current date are all examples of non-HTML objects that you can work with by using JavaScript.

Together, all the objects that make up a Web site — HTML objects, browser- and platform-related objects, and special objects built right into the JavaScript language — are known as the document object model (DOM).

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